Xbox 360 Warranty Coverage Expanded, Again…

Responding to continued reports of far-too-frequent Xbox 360 system failures, Microsoft has once again announced that it is expanding its warranty policy for the console. As of now, any 360 owner who has their hardware fail due to the three flashing red lights error, or the “red ring of death” as it is commonly referred to, will be covered by a three year warranty from the date of purchase and can have their console repaired/replaced within that time free of charge. In addition, any customer who has had to pay for a repair to their “bricked” system caused by the “red ring of death” will now be retroactively reimbursed.

The dreaded red ring of death

“The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”

Having extensive experience with 360 failures myself — I’ve had two die on me in just over a year of ownership — I’m happy to see Microsoft stepping up and accepting responsibility for the console’s shaky hardware design. It’s shameful that the hardware failure rate is so high, and even though a long warranty is nice it still doesn’t make up for the hassle of having to go through the repair/replacement process, but the issue is being confronted and dealt with as best as possible and that’s really all you can ask for at this point. Hopefully I’m done with my 360 repairs, but if not at least I know I’m covered for a good while now.

About the Author

Matt Litten is the full-time editor and owner of VGBlogger.com. He is responsible for maintaining the day to day operation of the site, editing all staff content before it is published, and contributing regular news, reviews, previews and other articles. Matt landed his first gig in the video game review business writing for the now-defunct website BonusStage.com. After the sad and untimely close of BonusStage, the former staff went on to found VGBlogger.com. After a short stint as US Site Manager for AceGamez, Matt assumed full ownership over VGBlogger, and to this day he is dedicated to making it one of the top video game blogs in all the blogosphere. Matt is a fair-minded reviewer and lover of games of all platforms and types, big or small, hyped or niche, big-budget or indie. But that doesn't mean he will let poor games slide without a good thrashing when necessary!